Network Support Specialist - Livermore, CA
AMS.NET
- Livermore, CA
- Permanent
- Full-time
- Provide all levels of support to the customers for all LAN/WAN issues.
- Demonstrate familiarization and hands-on experience with Cisco Routing & Switching, Cisco Firewall, Cisco Firepower and Cisco ISE.
- Conduct data captures to obtain network performance information when required.
- Handle all escalations.
- Keep abreast of new technologies and recommend adoption as appropriate. Identify areas for automation or other process improvement.
- Participate in team on-call rotation and provide support during project and operations related cutovers.
- Respond, troubleshoot, identify root cause, and remediate issues in a complete, documented, and timely manner.
- Coordinate with Tier II/III engineers and cable’s team to resolve customer impacting network outages, network changes and activation.
- Develop an understanding of the AMS.NET ecosystem and provide effective coordination for clients.
- Work with cross-functional teams supporting our customers.
- Communicate effectively with both internal and external senior-level management to understand customer needs.
- Knowledge and experience VPN technologies, modern switching platforms, Cisco Routing & Switching, Cisco Firewall, Cisco Firepower.
- Knowledge of Cisco Enterprise Wireless or other Enterprise Wireless
- Knowledge and experience with routing protocols.
- Knowledge of Cisco ISE experience is a plus.
- Strong knowledge in numerous types of hardware, software/applications
- Knowledge and experience working with CRM Ticketing systems, specifically Salesforce.
- Familiarity with Microsoft Windows operating systems, and Microsoft Office Products.
- Strong interpersonal skills, oral communication skills, and proven analytical and problem-solving abilities.
- Strong understanding of the organization’s goals and objectives.
- Minimum 3 years of experience in IT networking
- Advanced Network Industry certification e.g., CCNA
- Hands-on experience with the Cisco Nexus, Cisco Catalyst Layer2 /3 Switches Cisco ISR and ASR series routers.
- Knowledge of Aruba Switching and Ruckus Switching is a plus.
- Knowledge of Firewall technologies including Cisco Firewalls, Fortinet, Palo Alto and Meraki.
- Knowledge and experience in IP networking, L2/L3 network protocols (spanning-tree, OSPF, BGP), LAN/WAN, TCP/IP, DHCP, DNS, routing, , VLAN, ACL, NAC.
- Demonstrated ability to systematically troubleshoot problems in complex systems and network environments.
- Experience supporting secure enterprise wireless networks; including Meraki, Cisco, Aruba, and Ruckus.
- Experience of supporting customers in production data centers.
- Experience in improving network monitoring in order to avoid service disruptions.
- Excellent problem solving, debugging/troubleshooting skills are required.
- Ability to multi-task in a fast-paced environment is a must.
- Demonstrated ability to systematically troubleshoot problems in complex systems and network environments.