Associate Patient Care Coordinator
UnitedHealth Group
- Murrieta, CA
- $16.00-28.27 per hour
- Permanent
- Full-time
- Answer all incoming calls for appointments using professionalism and excellent phone etiquette
- Schedule patient requests for appointments in accordance with physician and/or department requirements, and coordinate these appointments with applicable departments as required
- Identify and apply changes in patient information, including patient address, phone number, name, insurance company, etc. following company procedures
- Identify insurance plans that require referrals and engage the necessary process on behalf of the patient or EPIC
- Reschedule appointments as required
- Assist in recording and processing referrals, web appointments, and other departmental paperwork as required
- Checking patients in
- Other duties as assigned
- Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
- Medical Plan options along with participation in a Health Spending Account or a Health Saving account
- Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
- 401(k) Savings Plan, Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
- More information can be downloaded at:
- High School Diploma/GED (or higher)
- 1+ years of customer service experience with strong communication skills both in person and via phone
- 1+ years of Microsoft Office experience
- Previous experience with medical insurance
- Prior experience with EMR computer applications
- Working knowledge of general office procedures