Tenant Services Coordinator
Kane Realty Corporation
- Raleigh, NC
- Permanent
- Full-time
- Greet all visitors in a friendly manner, provide direction assistance to all visitors, distribute general area information such as events and merchant information. ; Assist with concierge support to all tenants.
- Maintain presentation of lobby desk, including keeping event pamphlets and flyers up to date, stocked, and orderly; Report any cleanliness issues to the appropriate parties.
- Coordinate all incoming tenant requests for services: log requests, assesses nature/urgency of request/problem, and determines priority and billable status; initiates action - Follows up to ensure completion and satisfaction; Coordinates tenant signage requests.
- Manage all Corrigo work order upgrades, administration, trending and tracking of monthly reporting. Submit needed work orders when reported to by support staff.
- Sign for deliveries and distribute appropriately; Deliver newspapers daily to subscribing tenants.
- Assist with new tenant orientation meetings; Update and prepare tenant handbook as needed.
- Assist with Conference Center and Loading Dock reservations and administration of rules and procedures with notifying all parties involved.
- Process, input, compile, and submit all building invoices for approval.
- Maintain emergency procedure guidelines including list of employees requiring assistance and emergency contacts and phone numbers.
- Maintain Certificate of Insurance logs and documentation for both tenants and vendors. Provide monthly status reports and updates to Assistant Office Asset Manager.
- Maintain tenant contact and vehicle information list and vendor contact and contract summary.
- Communicate tenant janitorial requests to day porter, custodial staff, and/or nighttime cleaning crew.
- Operate and monitor the building's camera system and access control system (including access control change requests).
- Add/remove/update access cards & fobs in the system, as well as issue new cards/fobs upon request; Keep inventory of access cards & fobs and inform Assistant OAM and/or PM when stock needs replenishing.
- Keep all property documentation ( logs, reports, inspections, service history, access control, etc) up to date. Keep electronic and hard copy files per compliance requirements;
- Track and record: monthly retail sales; building interruptions; tenant complaints; and meter readings.
- Other duties as assigned.
- Effectively prioritize and multi-task. Proactive, initiate follow-through.
- Ability to effectively communicate both orally and in writing with peers, managers and clients.
- Dependable & flexible as well as possessing the ability to maintain a high level of confidentiality.
- 40 hour work week.
- Two to three years industry experience/or equivalent combination of education and experience.
- Strong working knowledge of MS Word, PowerPoint, Outlook, and Excel.
- Strong working knowledge of general office equipment (copiers, fax machines, scanners).