Customer Service Rep - Home Services Representative - Call Center
Contractor In Charge
- Austin, TX
- $17.00-20.00 per hour
- Permanent
- Full-time
- High school diploma or equivalent
- 1+ years of high-volume call center customer service experience
- Proven track record of reliability
- Always at work on time
- Exceptionally low absenteeism
- Consistent schedule adherence
- Availability and flexibility for any shifts throughout the week
- Computer skills including Microsoft Office experience and the ability to quickly learn other cloud- based software
- Meticulous attention to detail
- Basic keyboarding skills (45+ WPM, 95% Accuracy)
- Ability to work in a private, quiet, and completely distraction-free space during all working hours
- Computer equipment to include a Pentium processor Core i3 or higher, 8 or more GB RAM, 2 Monitors, high-speed internet connection and a noise-cancelling headset
- Ability to sit or stand for extended periods of time
- Previous experience with Service Titan, Field Edge, Housecall Pro, or other scheduling software would be a plus!
- HVAC, plumbing, or electrical home-service customer service or dispatch experience would be a plus!