Accounts Receivable Specialist I
DiaSorin
- Austin, TX
- Permanent
- Full-time
- Interacts with customers and business managers on a daily basis to optimize sales while mitigating risk, improving cash flow, and reducing receivables with a focus on maintaining positive customer relationships.
- Reviews customer credit limits and releases orders within parameters of Delegation of Authority.
- Recommends credit limits and credit terms for current customers based on sales, forecast, and payment history.
- Exhibits sound judgment when working with customers and business managers to maintain payment plans, release orders on credit hold, and resolve customer disputes.
- Works closely with business managers to understand individual customer needs and requirements.
- Fosters positive working relationships and communication within all departments across the organization.
- Manages customer accounts to ensure DSO and collection balances are maintained at an acceptable level.
- Analyzes customer performance to ascertain ability to pay balance on time.
- Monitors and replies to requests in the shared Billing mailbox on a daily basis.
- Maintains customer credit limits and payment terms in Oracle.
- Creates manual invoices and adjustments to customer invoices when necessary.
- Works with the tax department to resolve customer tax issues.
- Enters invoices into customer portals as needed.
- Works with management to help review credit memos or adjustments as requested; reviews and recodes invoices as needed.
- Generates aging reports, statements and invoice copies to customers as needed.
- Contacts customers concerning delinquent accounts; maintains collection notes on delinquent invoices.
- Collaborates with Sales, Customer Support, and Order Management to resolve customer billing issues.
- Ensures all desktop procedures are up to date.
- Other duties as assigned.
- 2+ years Accounts receivable experience with high school degree/equivalent
- Equivalent combination of education/work experience
- Certification in assigned area (preferred)
- Oracle Financials R12 experience (preferred)
- Experience in manufacturing environment (preferred)
- Salesforce experience (preferred)
- Strong problem solving and critical thinking skills, with the ability to approach complex business problems and formulate solutions
- Detailed oriented, organized and has strong ability to manage multiple tasks and prioritize to meet tight deadlines
- Ability to effectively interact with customers and internal departments to resolve issues while maintaining positive customer relations
- Experience working in a fast-paced environment with rapidly changing priorities
- Strong computer skills (Microsoft Windows and Office programs, particularly Excel)