Helpdesk Technician I
Paul Smith's College
- Paul Smiths, NY
- $16.83-19.23 per hour
- Permanent
- Full-time
- Works regular shifts at the Helpdesk, dealing with incidents, processing requests, and providing support via phone, conference call, chat, email, or in person.
- Responds in person to trouble calls in classrooms or other facilities or venues on campus.
- Installs, configures, and upgrades operating systems and software, using standard business and administrative packages.
- Installs, assembles, and configures computers, monitors, and peripherals such as printers, scanners, and related hardware.
- Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network, and peripheral equipment problems.
- May modify specific applications for department-specific needs.
- Makes hardware and software acquisition recommendations including helping users assess needs and providing justification for equipment and services.
- Assists with pulling cables and the rewiring of cables as required for new installations and office reconfiguration.
- Practical and verifiable experience in:
- Providing support to users in a business or educational setting.
- Computer installation, maintenance and repair experience involving desktops, laptops, printers, and other common peripherals.
- Use of common campus and business applications (ex. Office 365, etc.) to the degree that one can assist others in their use.
- An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job as listed above.
- Candidate must be customer service oriented and have excellent communication and organizational skills.
- Ability to work with a broad range of diverse individuals and groups to form a safe and inclusive workplace.
- Equivalent to completion of two years of college-level coursework in computer science, information technology or a related field.
- Experience in cabling and networking configuration.
- Higher education experience.