Microsoft Operations Specialist I
SHI International Corp.
- Somerset, NJ
- $40,000 per year
- Permanent
- Full-time
- Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
- Continuous professional growth and leadership opportunities.
- Health, wellness, and financial benefits to offer peace of mind to you and your family.
- World-class facilities and the technology you need to thrive – in our offices or yours.
- Understand Microsoft’s ordering policies and apply them to the different Microsoft Licensing programs
- Process orders & credits for sales reps via SHI Internal systems and Microsoft portal
- Post & confirm Microsoft volume licensing price sheets to internal sites for sales reps to reference
- Create Microsoft volume licensing part numbers in SHI’s Enterprise Resource Planning (ERP) system
- Create and update customer agreements in Customer Relationship Management (CRM) and Entitlement Management System (EMS)
- Monitor team email alias and respond to inquiries
- Provide guidance for SHI’s global sales force on Microsoft volume licensing, pricing, and processes
- Update and maintain Microsoft resources on internal sites as licensing programs change
- Maintain positive relationships with Microsoft’s Processing, Sales Account & Operational teams
- Completed Bachelor’s Degree OR relevant work experience
- Ability to handle large volume of orders and meet tight deadlines.
- Ability to work in a fast-paced environment, while being flexible and adapting quickly to process changes
- Ability to thrive in a team environment and also complete individual tasks
- Excellent written and verbal communication skills
- Ability to research & resolve problems
- Organizational and time management skills
- Ability to learn and use SHI’s internal systems
- Basic understanding of Microsoft’s licensing programs
- Experience with Microsoft Office tools such as Outlook, Word, Excel
- The estimated annual pay for this position is $40,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
- Equal Employment Opportunity – M/F/Disability/Protected Veteran Status