Company DescriptionThe Rank Group is growing rapidly within both our Venues and Digital businesses. If you're not sure who we are, you may be more familiar with us through our iconic brands; Mecca Bingo and Grosvenor Casino. We have most recently acquired Stride Gaming, which, together with our existing Digital business, forms Rank Interactive.We employ circa 8,000 people globally, with our UK office functions being located in Maidenhead (Head Office), Sheffield (Customer Solutions Hub), London (Digital) and a further office in Gibraltar, which is home to our existing Rank Digital function. We are evolving as a business and are adding some exciting new brands and concepts to our venues and digital offering.By joining an office-based or operational function with us, you'll instantly be part of a high-performing and inclusive culture, which works closely to support our Customer-facing teams.Job DescriptionSRG Services Ltd part of Rank Interactive is looking for Customer Verifications Administrators to join our Verification Team In our Mauritius Office. As a Customer Verifications Administrator, you'll be responsible for researching and publishing data via Open Source to create a rounded view of individual customer's background to support regular reviews of business relationships. You will be responsible for ensuring your report provides relevant data to ensure that the Customer Verification Analysts can then build a quality risk assessment based on Safer Gambling, Affordability and Money Laundering risk factorsMain Accountabilities and Responsibilities:
Research and publish detailed OSINT information along with reports from 3rd party suppliers as needed for the Customer Verification Team Leader, Customer Verification Team Analysts and stakeholders
Ensure OSINT information is published in a detailed, accurate and thorough manner
Ensure data is published in a timely manner
Support the Customer Verifications Team Leader and Customer Verifications Analysts in matters relating to safer gambling, affordability and anti-money laundering
Utilise Open Source and 3rd party platforms to analyse individual customers background to support regular management review of business relationships
Identify customers whose OSINT information combined with player data may give rise to concern that they have problem gambling, affordability or money laundering concerns
Liaise and consult with the Customer Verifications Team Leader and Customer Verification Team Analysts regarding individual cases and higher risk customers
Consult and liaise with colleagues to ensure best practice across the team
Collaborate with digital and retail stakeholders and HVC team as required for high value or cross-channel customers
Keep up to date with relevant legislation and requirements within the gambling industry
QualificationsKnowledge, Expertise and Qualifications:
Able to effectively manage time in a high caseload environment, prioritise accordingly and deliver in a timely manner
Has strong report-writing, verbal communication, data entry and comprehensive record keeping ability
Show Accuracy and attention to detail.
Have good analytical skills with an aptitude for investigation.
Ability to show Initiative, ingenuity and an inquisitive nature, with good perception and awareness for recognising and identifying red flags or promising lines of investigation.
Have excellent communication and interpersonal skills.
A good working knowledge of OSINT tools available
Strong proficiency in Microsoft Office Suite
Understanding of the gaming industry is desirable
Additional InformationOther benefits which colleagues have are :Public holiday pay ( in case required to work during public holiday)Sunday allowance ( If required to work on Sunday)Attendance BonusMeal AllowanceWorking from home allowanceTo find out more information, follow us over on LinkedIn!&You're probably wondering outside of a fun, exciting and varied role - what else do you get? You'll get a fantastic salary combined with some leading benefits. Wellbeing@Rank is important to us too... From hybrid working and colleague support networks to menopause support and weekly PepTalks, we're here for you.We'll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us.Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers.We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.
