Learning Management System Helpdesk Administrator
DEFTEC Corporation
- Norfolk, VA
- Permanent
- Full-time
- Review all new requests for accounts on the JADL, TRANSNET and e-ITEP systems, approving those which meet the NATO requirements and responding to those, which need further clarification.
- Support any helpdesk questions received by email or phone.
- Work with the MS/LT Branch for uploading of courseware, functional testing of SCORM packages, and maintenance of existing content on JADL platform.
- Support various communities of interest within NATO in customization and maintenance of JADL pages.
- Work closely with NCIA to ensure the services are available and operational on the NATO networks.
- Maintain an awareness of any cyber issues that may affect the system delivery or unauthorized access to the system.
- A minimum of 3 years' experience (within last 6 years) working as an administrator of online Learning Management System.
- A minimum of 3 years' (within last 6) supporting users with new accounts creation, helpdesk support and general support to remote users on the system.
- A minimum of 3 years' experience (within the last 6) using Learning Management Systems (LMS) and troubleshooting user issues on course access and completion.
- Experience in helpdesk tracking software and trouble ticket supporting software.
- Experience in producing reports and metrics from an LMS or by interrogating the database.
- Experience in cyber issues and protecting the system and network from unauthorized access.
- U.S. Citizen
- Active Secret Clearance
- Two years of vocational training in computer-related science or related subjects in the educational domain.
- Fluent in English (Written and Oral).