Director of Operations
Granite Summit
- Running Springs, CA
- $175,000-205,000 per year
- Permanent
- Full-time
- Bachelor's degree with a hotel management specialization.
- 5+ years of hospitality management experience.
- Experience in working with youth is a plus.
- Streamlining operations to produce simplicity and cost savings results.
- Providing the management team's daily direction, encouragement, and corrections as needed.
- Supervising managers who have a team of 250+ employees.
- Strong time-management and solution focused mind-set.
- Attention to detail.
- Strong work ethic.
- Excellent verbal and written communication skills.
- Develop and implement operational policies and procedures to streamline processes and enhance productivity.
- Oversee the day-to-day operations of the camp, outdoor education, and retreat center, ensuring efficiency and effectiveness.
- Manage facilities, equipment, and resources to maintain a safe and functional environment for guests and staff.
- Work with program directors to help them consistently upgrade offerings for campers, outdoor education groups, and retreat participants.
- Ensure that programs align with Pali's mission, values, and educational goals.
- Monitor program outcomes and make immediate adjustments as needed to improve quality and fix blind spots.
- Direct Reports: Executive Chef, Facility Director, Outdoor Education Director, Summer Camp Director, Conference Center Director, HR Manager, Camp Store Manager and Housekeeping Manager.
- Supervise the recruiting and training of staff members, including program leaders, administrative personnel, and support staff.
- Foster a positive and inclusive work environment that promotes teamwork, professional growth, and employee satisfaction.
- Conduct regular performance evaluations and provide feedback, coaching, and support to senior staff members.
- Collaborate with senior management to develop and implement strategic plans and initiatives to achieve organizational objectives.
- Identify growth opportunities and develop strategies to expand the facilities offerings and reach.
- Develop and manage the annual budget with the CFO, ensuring fiscal responsibility and accountability.
- Monitor financial performance and review trends to identify areas for cost savings and revenue growth.
- Coach managers to provide exceptional customer service and satisfaction.
- Address any dramatically escalated customer inquiries, concerns, and provide feedback in a timely and professional manner.
- Assist in maintaining positive relationships with community partners and vendors.
- Bonus based on, budget reductions, increased customer experience scores, increased manager happiness scores and site's consistent readiness for full capacity.
- Full-time
- Paid holidays, vacation, and sick leave
- Medical, dental and vision insurance