Sr. Client Servicing ExecutiveNumber of positions - 2Experience - 3 to 5 yearsSkills - Problem solving, communication skillsLocation - Mumbai (Western Mumbai preferably.)Industry - Candidate should mandatorily have experience in the logistics industry (minimum 2-3 years)REQUIREMENTS : - Strong desire to learn - Creative approach towards problem-solving - Excellent verbal and written communication skills - Staying updated with recent trends happening in the startup industry - Good MS excel knowledge and ability to handle stress well. Job Role and Responsibilities :- should be pleasant and empathetic while they're Managing Enterprise clients. - Resolve client complaints via phone, email, what Sapp. - Possess great listening skills and patience - Possess excellent telephone etiquette. - Build sustainable relationships of trust through open and interactive communication. - Follow up with client and their complaints; ensuring that customer's requests are attended accordingly and keep records of client interactions - Collect prompt and accurate feedback from client and take ownership of client issues. - Retaining existing clients, delighting them and making them company's brand ambassadors. - Escalate unresolved issues to the appropriate internal teams and follow up proactively (ref:updazz.com)