Senior Associate - Investor Services

• Be an integral part of the Investor Services Team coordinating client service, taking responsibility for assigned deadlines and the overall quality of deliverables to support Ocorian's ever-growing and diversified international client base.
• Deliver high quality services to Ocorian's clients for the full life cycle of operations, from take-on, to business-as-usual and on to termination.
• Assist with ensuring compliance with regulatory requirements and with the relevant short, medium and long-term goals, objectives and values of the organisation.
• To support the administration and fund accounting of a portfolio of Fund structures and other entities to ensure all investor services related activities fall within the guidelines/stipulations of the statutory or governing documents.
• Ensure that Ocorian policy and procedures are adhered to.

• Develop an understanding of clients' organisations; understand clients' expectations in line with the client service agreements.
• Help ensure the service delivery is consistently met or exceeded.
• Help the team Manager with client issues ensuring appropriate resolution, including regular liaison with clients, relationship managers and other operational managers to provide a seamless service.

• Assist with the day-to-day delivery of the operational and investor reporting/servicing function, generally using the full functionality of eFront, but also using other processes and tools as required.
• Control the Investor Services function by utilising and completing the necessary checklists and in accordance with Ocorian Policies and Procedures
• Process or review Fund Investor Set-up/Commitment Closes/Capital Calls/Distributions on core systems, including the preparation/review of investor notices.
• Assist in the completion of new investor onboarding as part of the wider client onboarding AML/KYC process.
• Prepare and/or review periodic bank account and cash reconciliations relating to investor transactions.
• Ensure appropriate handling of fund manager and investor calls and queries.
• Prepare all relevant activity within stated Service Level Agreements.
• Assist as required in the implementation of projects related to Investor Services as and when required. Feed into the implementation of operation automation projects.
• Assist the Manager to ensure that all queries and tasks are resolved in a timely manner.
• Review the work of Assistant Administrators/Administrators and provide on the job training to develop them.
• Work as an effective team member with other internal providers to meet our key deliverables.

• A minimum of 3 years' experience of working within the Fund Administration sector, with a focus on investors and closed ended fund structures.
• A good working knowledge of Jersey AML and FATCA/CRS regulations.
• Experience with eFront or similar Fund administration systems
• Experience with Investor communication portals/systems
• Demonstrable ability in on-boarding clients, funds and investors.
• Effective communication skills.
• Team Player.
• Good organisation skills.
• Flexible approach and attitude to work.
• Good attention to detail.
• A good understanding of Corporate Governance.
• Microsoft Office skills with focus on Excel skills.

• We are CLIENT CENTRIC - Clients are at the centre of our world, and we're committed to providing expertise and specialist solutions to meet their most complex challenges.
• We are AMBITIOUS - We aim high. We think and act globally, seizing every opportunity to delight our clients and support our colleagues - wherever in the world they may be.
• We are AGILE - We act on our initiative to get things done for our clients. Our independence gives us the flexibility and freedom to keep things simple, efficient and effective.
• We are COLLABORATIVE - With a curious mindset, we ask the right questions to get to the right solution, for our clients faster. We collaborate to win together and share our successes.
• We are ETHICAL - We behave with integrity at all times and assume positive intent, building trust through responsible actions and honest relationships.

Ocorian