Director, Inbound Product Manager, App Engine Generative AI Products
ServiceNow
- Kirkland, WA
- Permanent
- Full-time
- Spearhead the product vision, strategy, and roadmap for Generative AI for developers on ServiceNow by representing the voice of the customer and developer user.
- Define and track success metrics for AI-powered features, constantly refining and evolving our approach based on performance, quality, and usage data.
- Build business cases to explore uncharted opportunities for ServiceNow developers in the Generative AI space. Keep a pulse on the fast-evolving competitive landscape and lead our customers and the market on how we solve for their needs.
- Conduct regular analysis of market trends, emerging technologies, and competitive landscape to inform product strategy and identify potential partnerships or acquisition targets.
- Foster cross-BU collaboration to align on company-wide Generative AI strategy solving developer user needs and driving towards business and customer outcomes. This will require influence at the highest levels of the company.
- Lead initiatives to embed Generative AI capabilities that enable customers to generate application schema, automate processes, and create robust applications.
- Manage backlog prioritization for App Engine Generative AI products and features, collaborating with cross-functional peers in engineering, design, research, to deliver amazing developer experiences.
- Coordinate with Outbound Product Management and Product Marketing to create compelling go-to-market strategies that highlight the benefits of Generative AI within our platform and enable NNACV opportunities.
- Ensure effective customer adoption of new Generative AI features by collaborating with Developer Portal, documentation, Developer advocate, professional services, customer outcomes, and other enablement channels.
- Champion a culture of innovation within the product team, encouraging the exploration of new ideas and approaches to problem-solving.
- 15+ years of experience in enterprise software product management, with a strong emphasis on developer platforms and generative AI technologies.
- Proven track record of managing and delivering AI-focused product features from conception to release, measured by adoption and revenue.
- Exceptional communication skills, capable of conveying complex AI concepts in a clear and impactful manner.
- Experience influencing VP-level executives and building alignment on the toughest company-wide strategic prioritizations.
- An agile mindset and experience working with cross-functional teams to deliver working products on an iterative cadence.
- Experience in gathering both qualitative and quantitative feedback to inform prioritization and development, specifically from external customers and end users.
- A degree in Computer Science, AI/ML, engineering, or technical field is required. Exceptions only to be made for equivalent working experience, not certificates or classes.
- Prior development experience with the ServiceNow platform is highly recommended.
- Experience mentoring and coaching junior-level product managers on the team to help grow the rest of the org.