Job Description Key Result Areas (Max 1325 Characters) Supporting Actions (Max 1325 Characters) Opportunity identification Mine cross sell opportunities from centrally shared customer data Understanding relevant user insights and pitch cross-sell opportunities through the assigned team members Awareness of available products bouquet and their fit with various customer personas Identifying opportunities to offer combination solutions based on customer needs Identifying areas of improvement for each product with respect to cross-sell opportunities Working with the product managers to build product-wise cross-sell propositions Cross LOB communication Nurturing relationships with units to enable meaningful scale for cross-sell opportunities and improve customer lifecycle value Work with cross-unit teams to set and achieve targets for cross-selling, new client acquisition & higher products per customer Drawing up the cross-sell blueprint for the zone with cross-unit alignment Team training Training and upskilling the team on all relevant products and their features Managing lead generation and closure Ensure robust lead generation by networking across various units to drive cross-sell opportunities Follow up for the closure of leads generated Query redressal De-bottlenecking any issues, wherever needed Working with technology and other teams to drive implementation Achieving new client acquisition & cross sell targets Ensuring the new client acquisition targets for the zone are achieved Owning and delivering the cross-sell strategy and plan for the zone Ensuring consistent delivery of cross-selling product/service offerings, driving innovation basis contextual needs of the customer Tracking scale and quality on a day-to-day basis and identifying opportunities for improvement
