CALL CENTER PATIENT SCHEDULER
St. Mary's Health System
- Lewiston, ME
- Permanent
- Full-time
- High School diploma or equivalent required
- Medical terminology preferred
- 1-2 years previous Contact Center and/or medical office experience required
- Knowledge of insurance plans and billing requirements preferred
- Basic clerical skills including (but not limited to): faxing, mailing letters, transferring calls, emailing, and utilizing Microsoft Word and Excel
- Experience with Epic preferred
- Exceptional customer service skills required
- Ability to multitask in a fast-paced environment required
- Excellent critical thinking skills and ability to problem-solve with limited available information
- Excellent written, verbal, and interpersonal skills required
- Experience with EMR and appropriate documentation preferred
- Ability to type 60-70 wpm required
- Compassion
- Integrity
- Collaboration
- Excellence