Account Success Manager - West
Landa Digital Printing
- Los Angeles, CA City of Industry, CA
- Permanent
- Full-time
- Ownership of customer success and satisfaction for the managed accounts
- Work closely with Landa customers to improve the overall level of utilization of a Landa Nanographic Press
- Work with the customer to assist in the selection of work and production best suited to the press with the objective of building the volume of pages produced - ensure the Landa promise by delivering the value proposition (applications, quality and productivity)
- Guide the customer as they ramp up the new press and develop its use throughout the PLC
- Be Landa's focal point in front of the customer: building up trust with the customer and providing transparency on project progress
- Matrix management of Landa’s onsite field service engineers and remote cross-functional team, including Landa’s Tech Support, R&D and Logistics. Facilitate clear and accurate communication to achieve faster and better outcomes for the customer
- Support with pre-sales activities in the region, such as demonstrations and sample handling
- Residence or willing to relocate to Los Angeles, CA
- Ability to travel 50+% of the time
- Experience with E2E printing production environment, with an in-depth understanding of the production floor
- Detailed understanding of customer applications
- Experience in project management
- Capability to work in a complex environment with multiple external and internal stakeholders (customer, service, business) - Ability to work in a governance model with multiple functions to achieve success
- Great interpersonal, communication and presentation skills
- Capability to build a long-term relationship with the customer