John Deere Service Writer
C & B Operations
- Idaho Falls, ID
- Permanent
- Full-time
- Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until closed and invoiced.
- Processes warranty claims including computation of charges, submission, and follow-up.
- Maintains specialty tools inventory and the service library with information that is current (e.g. files, bulletins, manuals, video tapes, etc.) under the direct supervision of the Service Manager.
- Maintains Service Department filing records.
- Updates customer profiles using equipment, hours, or other information from the customer work orders.
- Maintains accessories and supplies together with preparing replacement orders.
- Prepares Service Technician efficiency reports.
- Fields internal and external customer inquiries to the Service Department.
- Supplies Service Technicians with parts as required
- Follows up on shortages and expedites issues by reporting to the manager
- Assists in maintaining all departmental tools, equipment, and vehicles are in good working order
- Proficient in Microsoft Office products
- High school diploma or equivalent preferred
- Valid driver's license and a safe driving record
- Ability to meet physical demands and duration of physical exertion generally required to perform tasks in support of all job functions, for example - sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling
- Competitive pay based on your experience
- Excellent benefits including - Medical, Dental, Vision, and Accident Insurance, Short-Term Disability, Life Insurance, 401K with Company Match starting immediately, generous parental leave for both moms & dads, and much more.
- Progressive Paid Time Off and Paid Holidays - starting at 3 weeks of PTO in the first year.
- Opportunities to grow - We love to promote within and have excellent training programs available to prepare you on-the-job and for your future with us.
- Make an impact - You will participate in our annual Community Impact Day where we give back to the communities where we work and live.