💬Customer Support Representative | 🚀 Travel Tech Startup | 🏡Remote
Prometeo Talent
San José
Autónomo
Tiempo completo
Hace 13 días
🚀 Join a Disruptive StartupRoverPass, a startup in the RV park and campground industry, is revolutionizing the way campgrounds and RV parks drive business. With a property management system and marketing services, they help campgrounds and RV parks attract more customers. As a small and hungry team, they're looking for hands-on individuals to join them.🎥 Drive Customer Success as Customer Support RepresentativeRoverPass is seeking a talented and experienced individual to join their team as a Customer Support Representative and play a crucial role in driving customer success. In this role, you'll be responsible for monitoring the support queue and ensuring that the customer support team is answering customer questions in a timely manner. You'll work on side projects that range from internal process creation to proactive outreach to accounts to assisting in rolling out new features and ensuring that their accounts are up to speed.In collaboration with the product team, you'll also work to improve both the product and the customer service knowledge base so that customers can help themselves solve their problems. You'll become a master of the RoverPass platform and act as a first touch account manager for all of their accounts.💻 Skills & QualificationsProactive and ambitious with an entrepreneurial spiritComfortable with inbound and outbound phone correspondenceTech savvyExcellent time managementStrong problem-solving skillsAbility to multitaskCoachable and open to feedbackExcellent written and verbal communication skills in English🌟 The Ideal CandidateThe ideal candidate for this role is someone with a passion for customer success and an entrepreneurial spirit. They are proactive and have a hands-on approach, with a background in customer service and a strong ability to multitask. They possess excellent time management skills, strong problem-solving skills, and the ability to work both independently and as part of a team. They are also coachable, open to feedback, and have excellent written and verbal communication skills in English.🏆 Potential for GrowthThis role has the potential for growth within the company, with opportunities for advancement based on performance and company needs.🌞 Work-Life Balance & BenefitsAt RoverPass, they believe in a strong work-life balance and offer flexible working hours and 100% remote work opportunities. They also offer a comprehensive benefits package, including:Competitive salary 💰Paid time off/vacations 🏝Local holidays 🗓Paid maternity/paternity leave 🐣💼 Join the RoverPass TeamIf you're looking for an exciting and challenging opportunity in the tech travel industry, join the RoverPass team today as their Customer Success Master and drive success in their customer service department!
