Administrative Associate- Surgical Prep and Recovery

Sentara Health

  • Norfolk, VA
  • Permanent
  • Full-time
  • 15 days ago
Sentara Health is currently seeking an Administrative Associate in the Surgical Prep and Recovery Unit at Sentara Norfolk General Hospital in Norfolk, Virginia.Hours/Shift: Full-Time, Days, 6am-2:30pm Mon, Tues, Wed, Fri and 6:30am-3pm on Thurs. No Weekends and No HolidaysSentara Benefits:We are setting the standard for medical excellence within a vibrant, creative, and highly productive workplace. Sentara offers exciting benefits including medical, dental, vision, paid annual leave, paid parental leave, emergency caregiver leave, educational assistance, student loan paydown, 403(B), 401(K) and more! For more information about our employee benefits click
  • Join our team! Be a part of an excellent healthcare organization who cares about People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve! The people of the communities that we serve have nominated Sentara “Employer of Choice” for over ten years. U.S. News and World Report has recognized Sentara as having the Best Hospitals for 15+ years.
Facility and Position Overview:As an Administrative Associate you will provide administrative support to the unit/department(s) you are assigned to. You will serve as the first point of contact for patients, family members and visitors coming into the unit. The Administrative Assistant position requires the application of excellent customer service skills as well as excellent computer and clerical skills as well as supporting teams quality performance metrics.Job duties include but are not limited to the following:
-Maintaining unit supplies, unit organization, and ordering
-Answering phones calls and tracking patient arrivals.
-Maintaining the patient tracking board for both pre-op and phase 2 recovery areas.
-Directing patient and staff flow throughout the unitClick here to hear about a day in the life of an Administrative Associate with Sentara Health.Education Required:High School Diploma or EquivalentOne of the following is required:One year of previous work experience in a medical office OROne year or more of previous work experience in customer service OROne year or more of previous work experience in a call center OROne year or more of previous clerical experience ORAssociates or bachelor’s level degree.Keywords: #INDEED, Administrative, front desk, clerical, call center, customer service, surgical unit, receptionist, monster, Talroo-Allied Health, monster, non-clinical, admin asst.Responsible for working together and maintaining patient flow of a level one trauma center pre-operative and recovery unit. Ideal hours 0600-1430 Monday, Tuesday, Wednesday, & Friday (0630-1500 on Thursdays), No weekends or holidays Functions in a multi-disciplinary environment and uses effective communication and organization to provide excellent customer service and support teams quality performance metrics. Job duties include but are not limited to the following: -Maintaining unit supplies, unit organization, and ordering -Answering phones calls and tracking patient arrivals. -Maintaining the patient tracking board for both pre-op and phase 2 recovery areas -Directing patient and staff flow throughout the unit One of the following four skill levels required: One year experience in medical environment or; Completion of healthcare related certificate program or; Completion of higher level of education requirements or; Transferable skills, example: one year or more in a call center, customer service application program, etc.
  • High School Grad or Equivalent
  • Medical Office 1 year
  • Active Listening
  • Service Orientation
  • Communication
  • Social Perceptiveness
  • Critical Thinking
  • Reading Comprehension
  • Speaking
  • Time Management
  • Troubleshooting

Sentara Health