SaaS System Support Administrator - IT System Administrator--Journey - Permanent - *03407
Washington State
- Olympia, WA
- $6,939-9,332 per month
- Permanent
- Full-time
Cloud SaaS Solution Administration:
- Responsible for end-to-end SaaS offering: Research, evaluate, implement, configure, maintain, and administration of SaaS Solutions.
- Provides troubleshooting assistance to customers for issues related to SaaS solutions.
- Provides SaaS end to end support for SaaS offerings from different 3rd party vendors, custom applications build on Power platform and other PaaS. Providing implementation, integration to end of lifecycle for SaaS applications.
- Package and deploy mobile app for SaaS solutions to MDM.
- Responsible for onboarding SaaS solution: SSO integration, SOD (Segregation of duties) between IT and Business Unit.
- Manages On-Prem Active Directory objects, Role Bases Access Control (RBAC), system rights of folders & file security of the enterprise file server system.
- Create and manage Entra Active Directory Groups for Cloud Application permissions or other SaaS Service Access.
- Responsible for Single-Sign-On (SSO) integration and implementation.
- Assist Primary M365 and Power Platform Systems Administrator as needed.
- Provides system administration of the Agency Microsoft 365 environment.
- Creates, configures, and maintains M365 components within OneDrive, Teams, SharePoint site collections, and performs back-end support as well infrastructure administration.
- Troubleshoot and assist users with technical issues related to Microsoft 365.
- Provide Tier 3 operational maintenance, troubleshoot, and assist customers with technical issues with Agency and Bring Your Own Devices (BYOD) using a “best effort” model of support.
- Provide Tier 3 support assisting customers in registering Agency and BYOD mobile devices in the MDM System.
- Provide Tier 3 support using established procedure to procure devices and lines of service and other support related to mobile device service delivery (eg. Change mobile features, upgrades, etc.).
- Work Setting, including hazards:
- Office hazards include working under fluorescent light, repetitively entering data into computer, looking at computer monitor for long periods of time, sitting or standing for long periods of time.
- Schedule:
- Typically, Monday - Friday, 8:00 AM - 5:00 PM.
- Occasional off hours' work may be required.
- Travel Requirements:
- Travel may be required in some circumstances.
- Tools and Equipment:
- Computers, mobile and satellite devices, telephones, and cabling.
- Customer Interactions:
- Deal directly with end user support staff, WDFW employees and External Vendors.
- Bachelor's degree in IT related field and four (4) years of recent experience with Enterprise Software as a Service (SaaS) as system administrator in a medium to large organization.
- Eight (8) years of recent IT experience (within the last 10 years) with Enterprise Software as a Service (SaaS) as system administrator in a medium to large organization.
- M365 and Power Platform.
- Power Automate.
- SharePoint.
- Entra.
- On-Prem Active Directory Administration.
- Basic background check and fingerprinting.
In addition to those required qualifications, our ideal applicant will also have some or all of the following:
- Experience administering Powershell scripting.
- Communications or Computer related associate degree from an accredited college.
- Basic network troubleshooting skills, knowledgeable in network security.
- A completed online application that shows your experience as it relates to this position.
- A cover letter describing how you meet the qualifications of this position (a generic cover letter will not be accepted).
- A current resume.
- Three professional references.
- Email a copy of your DD214 (Member 4 copy), NGB 22, or USDVA signed verification of service letter to
- Include your name as it appears on your application in careers.wa.gov.
- Notify us of your military spouse status by email at
- Include your name as it appears on your application in careers.wa.gov.
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