Operations Supervisor
Cypress Employment Services
- Mobile, AL
- Permanent
- Full-time
- The Operations Supervisor is the leader of the team, ensuring each client and injured worker is provided with the best service that meets high standard.
- Supervise Retail Department Associates.
- Maintain department workflow: Monitor and observe all processes.
- Ensure Associates/teams are performing assigned job task.
- Quality Assurance is often defined as ensuring that products and services meet the established standards set by the Company. Our mission is not only helping the client and injured worker but finding new and better practices in delivering our services.
- Monitor and QA phone/email communications.
- Associate time tracking and scheduling.
- Evaluate Associates for maximum workflow efficiency.
- Monitor Claimant/adjuster customer service/referrals.
- As a fist line leader of a team, the Operations Supervisor is viewed as a teacher, guide, pillar of support for the team they lead. Our teams work together, collaboratively to fill our mission of the highest level of assistance to the client and injured worker.
- Support weekly Retail Pharmacy Department meetings.
- Support training of all new Associates in all areas of the department.
- Review/Confirm - Daily/Weekly/Monthly Retail Pharmacy Department statistics.
- Provide a foundation of success for our Associates is key in achieving the vision and goals that not only our entire team believes and shares, but again fulfill our clients and injured worker's needs.
- Communicate and liaison with Management on department activities.
- Maintain and enforce all employee policies and procedures set forth in the Carlisle Employee Guideline Manual and notices.
- Other duties as required.
- 4 years of customer service experience.
- 5 years supervisory experience.
- Additional requirements:
- Effective communication skills
- Must be able to work independently and/or as a member of a team.