ServiceNow Program Analyst - COO
TISTA Science & Technology Corporation
- USA
- $42,730-90,500 per year
- Permanent
- Full-time
- The analyst will assemble all relevant stakeholders and develop a thorough understanding of the customer’s requirements
- The analyst will leverage detailed knowledge of ServiceNow to translate business needs into technical requirements
- This resource will build trusting relationships with stakeholders and guide them refining their requirements
- Will also conduct demonstrations to stakeholders and will work with knowledge management members to draft and publish knowledge documents prior to solution delivery
- The analyst will work closely with developers to ensure solutions are technically feasible
- Will lead test plan development and execution including user acceptance testing to ensure the implementation meets client’s requirements
- Demonstrate Requirements Analyst experience
- Experience elaborating business requirements into detailed user stories in the ServiceNow Agile module or similar platform
- Excellent verbal and written communication skills
- Experience working with the ServiceNow platform, with focus in the Service Catalog module
- Experience using Agile/Scrum methodologies
- Desired Skills (in order of importance)
- Experience with client presentation development and demonstration
- Experience producing professional documentation
- Experience in the System Development Life Cycle (SDLC) process including requirements analysis, system design, and user acceptance
- Experience designing and implementing process workflows
- Experience leading a diverse group in process re-engineering
- Experience applying human centered design concepts
- Experience in user experience (UX) and customer experience (CX) design
- Customer Relationship Management experience
- Bachelor’s degree in engineering, computer science, systems, business, or related scientific /technical discipline and 10 + years’ work experience
- Eight (8) years of additional relevant experience may be substituted for education (18 years total)
- The ability to pass a Tier 2/Modest Background Investigation
- Remote, USA
- Monday - Friday (8:00 AM - 4:30 PM CST)
- The pay for this position ranges from $42,730 to $90,500
- The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location
- Also, certain positions are eligible for additional forms of compensation, such as bonuses
- TISTA associates are eligible to participate in our comprehensive benefits plan! More information can be found here: