Hospitality Account Concierge - (Remote)
Dry Farm Wines
- USA
- Permanent
- Full-time
- Above Market Compensation
- Distributed Work Model with a limited in office policy, built to support every individual’s freedom and still build a strong team
- 4-day work week, with limited emails after hours and on weekends
- Unlimited pure Organic Artisan Wines
- Generous 401k, Profit Sharing, and Defined Benefit plans available
- Paid gym stipend
- Huge opportunities to expand your responsibilities and position as the company continues to rapidly grow
- Most importantly, the opportunity to connect with an exceptional and talented team on a daily basis. We are a lot of fun, and we push the boundaries of possibility daily in helping each other grow and in our service to others. Every single person you will work with is an elite performer and has a deep dedication to being the best in their craft.
- Admiration - We admire and respect each other
- Excellence - We have an internal drive for excellence in all things
- Innovation - We are always adapting and pushing the envelope
- Group Flow - We love creating together and we trust each other
- Self-Directed Responsibility - We get things done with energy, cleverness, and without requiring much oversight. We like coaching, not managing.
- (Initial 90 day training period) Monday - Friday, 9am - 5pm EST
- (Once training is complete) Full time Monday - Thursday, 9am - 5pm PST
- No Meeting Mondays - Although everyone is expected to be available for other communications on Monday, there will be no scheduled meetings outside of department meetings or a company wide All Hands. All meetings and normal gatherings will be on Tuesday, Wednesday, and Thursday. Monday is for creative flow time.
- Distributed Work Locations - In addition to your home office, there will be open work spaces available in Dallas, NYC, and Miami. We believe this model can work effectively if everyone is as committed to their productivity, personal contribution, and the team’s performance as they are to their own flexibility. We intend to expand the business, our impact, and the financial freedom of everyone in it. We remain committed to advancing everyone’s personal careers and compensation as one of leadership’s primary responsibilities.
- Always put yourself in the Member's point of view
- Personalize replies in all channels when interacting with Members; we don't ever sound scripted
- Multi-task between all channels (chat, SMS, email, phone)
- Communicate directly and clearly with your team
- Maintain a "can-do" attitude, daily
- Take accountability for any and all actions; making mistakes is the best way to learn
- Maintain department objectives for the following metrics
- Calls answered, median first reply time, total resolution time and CSAT score
- You must have at least 3 years of experience in a customer-facing position
- Ideally, you've worked remotely before
- You have wine knowledge and can speak about wine extensively
- You have an unquenchable thirst for learning
- You must show proficiency in working between multiple programs in a fast-paced environment
- It's Ideal, but not required if you have fine dining Hospitality experience
- Meet & Greet Call. Next, we’ll begin with scheduling a video interview, which will last about 10 minutes for a meet and greet.
- Group Call. We’ll then schedule a 30-minute call with more people from the team. It’s a chance for us to get to know you better, and for you to better know us and our business.
- Project Review. We will assign you a specific project that will help us understand your work product. It will be a project within your area of hire. Then we will schedule a 30-60 minute video interview to review the project.
- Virtual Visit. If we’re all still a good fit for each other, next we’ll plan a virtual working interview/socials. You’ll virtually meet with a group of us for an open and wide-ranging conversation, experience our work environment, work on a project, and present it to us. You will get an intimate close look at us, and how we work together to create magic.
- Together, we will determine next steps.