Supercircle Lead Collections
ING
- Amsterdam, Noord-Holland
- Vast
- Voltijds
- Experience in leading customer service teams
- Experience in setting up and implementing large transformation projects
- Stakeholder management – you know how to communicate and get things done at all levels in the organization
- You have a ‘take it on and make it happen’ attitude
- Analytical, data driven; you steer on data, facts and output. You also know how to use this data to make concrete improvements to improve customer experience and effectiveness;
- You are service-oriented and commercially oriented;
- You coach leads in their development and craftsmanship;
- Together we achieve more; you see giving and receiving constructive feedback as important conditions for good cooperation. You look wider than your own department, actively share your expertise and help colleagues from other departments to be successful;
- You are the example and promoter of the Orange Code;
- And of course, you take a satisfied customer, in everything you do, as a starting point.
- Our teams work and speak Dutch, so you will need to be able to do this as well or have at least a fairly good understanding of the Dutch language in order to succeed in this job;
- A WO diploma; with relevant operational management experience;
- Knowledge of (banking) processes, tooling and service concepts;
- Strong analytical skills and numerical insight, result-oriented and with an eye for improvement potential;
- Experience in supervising and realizing changes, both on the human and on the substantive aspect.
- As the Supercircle is located in both Amsterdam and Leeuwarden, we expect you to be at both locations every week.
- A salary tailored to your qualities and experience
- 24-27 vacation days depending on contract
- Pension scheme
- 13th month salary
- Individual Savings Contribution (BIS), 3.5% of your gross annual salary
- 8% Holiday payment
- Hybrid working to blend home working for focus and office working for collaboration and co-creation
- Personal growth and challenging work with endless possibilities
- An informal working environment with innovative colleague