Senior Associate, Client Service
BNY Mellon
- Lake Mary, FL
- Permanent
- Full-time
- Works with external clients to resolve day-to-day issues and direct them to appropriate resources at BNY Mellon.
- Supports clients in addressing operational and technical questions or issues and ensuring requests are executed.
- Provides clients information related to BNY Mellon products and services representing a limited number of lines of business and geographies and directs them to the appropriate resources, as needed.
- Monitors client inquiries and escalates non-routine or complex issues to the appropriate team member, as needed.
- Participates in internal activities and initiatives designed to improve the client experience.
- Bachelors or equivalent combination of education and experience is required
- Bachelors degree preferred
- Client Services experience prefered
- Financial services experience preferred
- Fortune World’s Most Admired Companies & Top 20 for Diversity and Inclusion
- Bloomberg’s Gender Equality Index (GEI)
- Human Rights Campaign Foundation, 100% score Corporate Equality Index
- CDP’s Climate Change ‘A List’