Director, Account Management, Enterprise Client Solutions
CHG Healthcare
- Salt Lake City, UT
- Permanent
- Full-time
- Lead efforts to achieve team and individual account customer experience goals, loyalty and commitment to the organization
- Build and manage relationships with internal customers, which lead to increased collaboration and growth on enterprise accounts
- Represent the organization in a variety of professional settings to promote the value of the company brand
- Develop strategic/consultative partnerships at client’s executive level
- Provide an executive presence on site visits, internal/external quarterly business reviews
- Provide consultation and guidance for team on monthly ledger read outs and daily performance to ensure team is consistently achieving financial goals
- Provide consultation and support to team on developing and executing successful Client Development plans
- Support creation and execution of a vision and strategy for the team that motivates them to action
- Support the creation and execution of an overall ECS communication plan.
- Take responsibility for guiding the development of your team members individually and as a whole
- Manage the development and delivery of budget plans
- Keep up to date on current industry trends and use that knowledge to make strategic decisions that will positively impact the business
- Take the initiative to build and promote a culture of collaboration and communication across the organization
- Drive and maintain a high level of client satisfaction which will be measured and reported annually
- Set long term and strategic objectives and take responsibility for their implementation and success
- Create new and better ways for the organization to be successful
- Be an example of CHG’s culture, core values and servant leadership style
- Ability to lead a team and effectively guide each individual’s personal development
- Ability to hold yourself and your team accountable to meet commitments and see results
- Ability to handle conflict situations and resolve issues timely and effectively
- Ability to influence key stakeholders both internally and externally
- Strong account management, listening, analytical and negotiation skills
- Strong presentation skills
- Proven track record of driving results and team engagement
- Proven track record of developing talent
- Prioritization skills with the ability to handle various customers demanding your time
- Estimated up to 50% travel – to include client, industry, and our external offices
- Bachelor’s degree required
- 5 to 10 years related experience in sales and account management with sales component in staffing or healthcare related field
- 5 to 10 years of people leadership experience
- Staffing experience
- 401(k) retirement plan with company match
- Traditional healthcare benefits such as medical and dental coverage, and some unique benefits like onsite health centers, corporate wellness programs, and free behavioral health appointments.
- Flexible work schedules - including work-from-home options available
- Recognition programs with rewards including trips, cash, and paid time off
- Family-friendly benefits including paid parental leave, fertility coverage, adoption assistance, and marriage counseling
- Tailored training resources including free LinkedIn learning courses
- Volunteer time off and employee-driven matching grants
- Tuition reimbursement programs