Stewarding Manager
Hilton
- Philadelphia, PA
- Permanent
- Full-time
- Supervise the stewarding staff. Ensure new associates are equipped with the necessary knowledge and skills to achieve job expectations. Evaluate the staff’s job performance and coach and counsel as necessary. Clearly communicate to associates the standards of performance and their role in contributing to individual and team success. Ensure all required training occurs including orientation, safety, fire, food handling and blood-borne pathogen. Ensure staff compliance with internal controls, policies, procedures, standards and regulations
- Perform and supervise the staff’s compliance with proper and safe kitchen cleaning for both the main and restaurant kitchens. Monitor, maintain and control maintenance/sanitation of the kitchen and equipment. Supervise adherence to all safety protocols including correct storage, usage and inventory of clean supplies.
- Ensure that the Associate cafeteria is maintained, cleaned and kept in an orderly fashion.
- Manage employee staffing and hiring, as well as weekly schedules.
- Ensure hotel maintains the proper inventory levels of all kitchen supplies to include china, glassware and silverware. Complete monthly inventories.
- Work with Associates and Team Members to prevent breakage/loss of all supplies and equipment.
- Ensure maintenance problems are promptly reported to Engineering through proper channels.
- Order supplies and maintain accurate inventory as assigned.
- Respond to guest requests, concerns and problems to ensure guest satisfaction.
- Train stewarding employees to maximize productivity.
- Promote and maintain effective communication between all areas within the kitchen.
- On time and at work when scheduled, and in proper uniform.
- Attend department meetings as scheduled.
- Consistent professional and positive attitude and actions when communicating with guests and associates.
- Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures. Write shift reports including reports on any incidents of theft, accidents or injuries when assigned. Check with manager before leaving work area for any reason.
- Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.
- High school education/GED
- Two or more years of related experience
- Familiarity with hospitality industry practices preferred
- Ability to effectively and efficiently supervise staff, daily operations and resolve operational problems in compliance with policies and procedures.
- Ability to appropriately interview, hire, schedule, motivate, train, monitor and address staff performance.
- Knowledge of kitchen sanitation and proper use of equipment and supplies.
- Ability to timely compile facts/figures, identify, investigate and resolve matters.
- Attention to details, good organizational skills and efficient time management.
- Ability to follow an appropriate course of action based on policies and procedures.
- Ability to operate a computer, phone and other office equipment.
- Display consistent professional leadership with effective listening and communication skills.
- Ability to work in a fast paced environment, sometimes under pressure, while simultaneously handling competing and changing priorities.
- Ability to satisfy the legal requirements for employment within the jurisdiction.
- Competitive Salary
- Paid Time Off
- Medical, Dental, Vision health insurance
- Robust supplemental insurance for Life, AD&D, Pets, legal and more
- Wellness programs for mental, physical, and financial wellness
- Hotel and travel discounts
- Generous retirement/401k benefits
- Education and professional development