Senior Account Manager, Vehicle Sales
Amazon
- Seattle, WA
- $54,700 per year
- Permanent
- Full-time
Account Managers are responsible for driving business growth and delivering a positive experience with our program. The key responsibilities of a Senior Account Manager include the ability to:
- Drive results in a cross functional environment.
- Oversee key activities that are underway for a Selling Partner, including following up and escalating as appropriate to get resolution in a timely manner.
- Demonstrate excellent time-management skills and the ability to work independently while using centralized resources, policies and procedures.
- Build strong relationships with your end customer; be a trusted advisor and the single Point of contact for their issues, questions, requests, escalations, and concerns.
- Act as a thought leader in defining success criteria and understand business needs of customers in an ever-changing business environment.
- Proficiency in composing concise, accurate and appropriately targeted responses.
- Analyze data and trends to identify, action and/or influence long term decisions.
- Deliver timely, accurate and professional operational support
- Aggregate themes and data to advocate to function as Voice of the Customer with owning teams to address opportunities at root cause level, keeping their relative experience at the forefront of decision making and design.
- 5+ years' experience in account management, sales, marketing, or customer service delivery in related industries like retail, telecom, automotive, or technology.
- E-commerce experience preferred
- Strong organizational skills including prioritizing, scheduling, time management, and meeting deadlines.
- Demonstrated ability in learning tools and processes, effectively utilizing them for service delivery.
- Strong service mindset and ability to use metrics to measure service levels.
- Strong written and verbal communication skills.PREFERRED QUALIFICATIONS- 5+ years' automotive or dealership experience
- Effectively manage multiple projects and priorities in a fast-paced, deadline-driven environment.
- Strong attention to detail and excellent problem solving skills.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $54,700/year in our lowest geographic market up to $131,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.