Job Description Not Applicable Qualification : Post Graduate (preferably MBA) For Philippines Minimum 34 year college degree preferably related to medical field ( as mandated by the project ). For NA Graduate/MBA/ MCA/BCA/Btech. Responsibility : Business / Customer : u2022 Ensure high level of customer satisfaction through seamless delivery. u2022 Coordinate with the Clients and update the regular workflow/status of deliverables/Dashboards. u2022 Certify controls laid down by the business to ensure successful audit by client and external party. u2022 Communicate with the customer on a regular basis to discuss operational issues and Critical to Quality (CTQ) delivery and to build rapport with the customer Monthly/Quarterly Business reviews with the client. u2022 Manage customer relationships through regular communication with clients. u2022 Manage and resolve escalations and issues raised by customers. u2022 Prepare and report process performance metrics to stakeholders. u2022 Identify better ways to deliver anticipated customer needs or to deliver existing services that target customers value. u2022 Analyze customer feedback at desired intervals and initiate ways to improve the score. u2022 Account Mining Proactively identify opportunities for additional business with customer. u2022 Adopt best practices from other processes/ verticals etc. u2022 Share value addition and best practices across teams. u2022 Identify & Optimize key cost drivers. u2022 Identify opportunities for Growth. u2022 Participate in management discussions (Governance discussion, Management forums with customer). u2022 Effective forward planning in terms of process delivery, people & client engagement. u2022 Manage Service Level Agreements / metrics as agreed upon with the client. For Medical Management and Provider Services : u2022 Identify and escalate critical issues proactively and also act on those issues accordingly. For Claims and RCM : u2022 Optimize process performance to create value for customer through optimum use of quality tools. For Claims, Provider Services, RCM and Member Services : u2022 Deliver on Financial goals for the business u2013 CP. For NA : u2022 Follows customer profitability practices such as Cost optimization methods, productivity & quality benchmarking, periodic target revision etc. u2022 Ensure tracking and collating of Quality (internal, external & client facing) data is performed accurately through BPS Quality Report. u2022 Focused on quality that strives for perfection through Six Sigma, Lean concepts etc. u2022 Should be able to forecast BCP readiness & work in accordance to manage & document. u2022 Anticipate issues and needs of the customer related to the project and address them proactively. thereby help achieve CSS targets. Project / Process : u2022 Sponsor/Champion process improvement projects to improve process efficiencies. u2022 Work with support functions to enable infrastructure support to team and ensure zero downtime. u2022 Resource utilization and scheduling of end to end work. u2022 Prepare for infrastructure and other growth related requirements while working with the PMO team. u2022 Review documentation and knowledge transfer as per the project plan. u2022 Plan for resources based on volume projection and current available head count and allocate responsibilities. u2022 Ensure timely forecasting is done to meet the future resourcing requirements. u2022 Oversee and support the transition of processes to Cognizant. u2022 Encourage cross functional interaction to be able to solve issues quickly. For Provider Services : u2022 Adopt and implement organization initiatives like 'Best in Class', Pinnacle, Innovation programs etc. u2022 Adopt and replicate best practices from other engagements in SBU and organization. u2022 Update leadership on key risks in the engagement. u2022 Enable risk assessment and establish mitigation plan. u2022 Responsible for proactively managing costs to achieve and exceed profitability targets. u2022 Review process audit findings and take corrective action to prevent negative results. For NA : u2022 Drive awareness sessions on Innovation & Process Improvement. u2022 Identify cost optimization opportunities. u2022 Ensure adherence to Quality norms and processes. u2022 Perform checks to ensure that the process adheres to the guidelines and market standard prescribed (SOX, etc). u2022 Adhere to Organizational policies and procedures. u2022 Share best practices within the SBU and Organization. u2022 Adopt and implement organization initiatives like 'Best in Class', Pinnacle, Innovation programs etc. u2022 Update leadership on key risks in the engagement. u2022 Accountable for Service Delivery of the account. u2022 Enable risk assessment and establish mitigation plan. u2022 Responsible for proactively managing costs to achieve and exceed profitability targets. u2022 Responsible for overall billing and invoicing. u2022 Review process audit findings and take corrective action to prevent negative results. People / Team : u2022 Guide and mentor team members and front line managers from a process & technical perspective to ensure delivery of SLAs. u2022 Build a culture of recognition, associate communication and celebration in the SBU. u2022 Ownership for allround people development through career planning, performance management and employee engagement. u2022 Conduct team building activities to enhance motivation. u2022 Conduct knowledge transfer sessions for new joiners in the team. u2022 Drive knowledge management and continuous up skilling of the team. u2022 Responsible for competency and leadership development. u2022 Conduct appraisals for team members in a timely fashion. u2022 Resignations / Absconder communication to Operations Manager. u2022 Manage attrition and absenteeism. u2022 Responsible for implementing all the Organizational and Practice level frameworks. u2022 Responsible for driving Reward & Recognition and employee engagement. For NA : u2022 Establish systems and procedures in the team. u2022 Reporting to the manager on performance, status and any escalations. u2022 Identify and develop promotable resources from within the team. u2022 Delegates/assigns task to team members and ensure optimum accuracy is achieved in all the deliverables. Must Have Skills Medical Coding Revenue Cycle Management Accounts Receivables Employee Status : Full Time Employee Shift : Day Job Travel : No Job Posting : Apr 12 2024 About Cognizant Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us
