Analyst, Payment Processor-Cash Operations, Institutional Banking Group Operations, Technology & Operations
DBS Bank
- Singapore
- Permanent
- Full-time
- Perform day-to-day operational activities in relation to Inward Telegraphic Transfer (ITT) / Outward Telegraphic Transfer (OTT), which may include undertaking shift work, OT (where needed) to ensure BAU continuity; and support on non-biz days (where applicable).
- Ensure completeness and correctness of customer instructions before processing, with zero tolerance for error as job entails handling remittance transactions that is of significant financial & reputational risk.
- Perform daily reconciliation of ITT/OTT payments.
- Requires high speed handling over the repair of remittance transactions, abiding by strict cut-off times (e.g., by currency / customer requests), whilst maintaining accuracy & quality over output.
- Collaborate widely with internal stakeholders and ensure that their ITT/OTT payment related queries are timely addressed, and issues timely resolved.
- Ensure timely escalation of system issues and work with tech counterparts to resolve those issues.
- Engagement in ITT/OTT related projects/initiatives rollouts. Participate in LV testing.
- Engagement in Risk and Control initiatives and projects, not limited to control deep dives, pre-audit reviews, risk self-assessments, coordination of internal, external, and regulatory audits.
- Issue/incident and error management and the related follow up and reporting.
- Minimum 2 years’ experience in payment operations processing.
- Prior experience in payment operations preferred; with knowledge on SWIFT Payment Messages (e.g., MT103/202/202cov) and relevant systems IPE, AMH, FRSP, OCR, CICSH/MADAME.
- Ability to work staggered hours or on shift on rotation basis and participate in weekend LVs.
- Ability to work overtime (typically including, but not limited to Mondays (across weekend), post holidays, month end weeks) due to surge in volume during these periods.
- Ability to work on SG public holidays when the need arises.
- Ability to work under stress with a sense of urgency to meet various currency cutoff times and customer’s specific SLA with zero error rate.
- Speed & Accuracy — Role requires processing transactions at high speeds, whilst maintaining vigilance & accuracy over the manual repairs and inputs.
- Zero tolerance for error/ambiguity – role entails posting financial transactions on daily basis; and entails high financial exposure risk.
- Comfort with variable workload that is dependent on customer payment volumes, not a fixed output per day.
- Teamwork, Dependability, Strong risk & controls mindset and meticulous.