Assistant Manager of DFD
Krispy Kreme
- Omaha, NE
- Permanent
- Full-time
- Identify off-premise customers for service.
- Establish and enhance customer relations through direct contact with customer base.
- Coordinate and executes multiple DFD or off-premise programs.
- Enhance Customer Service Excellence by conducting market visits/audits gaining customer input
- Manage order planning to meet daily demand
- Coordinate and execute point of sale (POS) relating to promotional and or special activity by account or market.
- Support Brand Integrity.
- Provide off-premise data to Market Sales Manager as required.
- Schedules adequate staffing of Route Service Representatives for daily operations and/or safely and properly performs functions of any open department position as required.
- Works with sales team in compiling explanations of data for the reconciliation process.
- Forecast and project product needs; communicate vertically and ensure implementation.
- Works directly with Fleet Manager to plan and communicate truck needs and availability.
- Works with service provider in negotiations, quotes, invoicing, warrantee work, etc.
- Provides data collection and entry into the AS-400 • Logistics for truck(s) referenced for repair or CER process.
- Review fuel statements weekly for discrepancies. Validates and sends to Genral Manger for approval.
- Train new and current DFD team members and assist General Manager with data to complete related documentation as required
- Support all training initiatives
- Identify needs and qualifications of DFD team members for succession planning
- Determine and communicate needs for product displays.
- Assemble and deliver product displays as needed.
- Assign use of handheld computer where applicable.
- Perform routine cleaning, maintenance and training proper use of handheld computer where applicable.
- Communicate and execute all safety related directives, conduct safety meetings and training and participates in monthly corporate safety conference call.
- Monitors compliance of safety related behavior and guidelines, takes immediate course of action against noncompliance.
- Communicate and execute Krispy Kreme standards relating to food service transportation and handling.
- Investigate vehicle or personal safety incidents and complete proper procedures and documentation, report to Shop General Manager, Field Operations Manager and Corporate Safety.
- Comply with all safety and sanitation standards
- Maintain good personal hygiene
- Maintain a clean and neat uniform at all times
- Drive safely and abide by all appropriate traffic rules and regulations
- Maintain a clean vehicle at all times
- Maintain clean sales displays
- Report all moving violations and accidents involving injury or property damage immediately
- Utilize the Vehicle Inspection and Damage Report Form to perform routine maintenance checks as required
- Keep company vehicle clean
- Perform basic maintenance such as checking the oil
- Report any vehicle maintenance concerns to a supervisor
- Assist in the shuttling of trucks from the shop to the service provider
- Uphold an ethic of teamwork with fellow employees
- Oversee Route Service Representative staff
- Maintain a sincere, courteous and respectful demeanor with coworkers, team members, supervisors and customers
- Work with management and team members to improve performance and implement new initiatives
- Use good judgment and avoid risk taking while operating a company vehicle
- Assist with the checking of product returns and the settling of route accounting to ensure accuracy for DFD sales reporting.
- Other duties as assigned
- High school or GED required
- 2-5 years management experience in a retail or QSR environment
- Must be at least 18 years of age
- Experience with sales, management, production, and customer service
- Strong communication, organizational, and leadership skills
- Pleasant disposition, sociable, accommodating nature, and enthusiasm
- Self-motivation, creativity, and adaptability
- Basic computer, telephone, and fax knowledge
- Extensive knowledge of all territories in a shop region or market
- Previous Territory/Route Sales experience preferred
- Organizational skills
- Successfully complete any territory training program
- Ability to drive and operate delivery vehicle safely for considerable amounts of time in various environmental conditions
- Must perform all related competencies outlined in the Krispy Kreme Shift Management Training Workbook
- Must meet Krispy Kreme driving standards (three-year clean driving)
- Post secondary education strongly preferred