Military Engines Systems Specialist - 3rd Shift (Remote)
Raytheon Technologies
- East Hartford, CT
- $96,000-200,000 per year
- Permanent
- Full-time
- Serve as the first point of contact for customers seeking technical assistance for SAP, Solumina, and Citrix.
- Perform remote troubleshooting through diagnostic techniques and customer interface.
- Familiar with NEXT Connect Service Now (internal candidate only)
- Determine the best solution based on the issue and details provided by customers; walk customers through the problem-solving process.
- Direct unresolved issues to the next level of support personnel; provide accurate information on IT products or services.
- Record events and problems and their resolution in logs; advise leadership on key trends through reporting.
- Implement better practices that will streamline assistance and/or prevent future problems; analyze and pareto systemic issues to formulate recommendations for future enterprise systems enhancements.
- BS/BA degree is required with 8+ years of relevant experience; or a Master's degree with 5+ years of relevant experience.
- SAP / Solumina / Microsoft Office Suite / Project Manager tool sets are required.
- Must be a U.S. Citizen. This position may require access to systems/tools that are restricted to individuals who possess US citizenship.
- Must have valid US passport
- Experience identifying, troubleshooting, diagnosing, and solving help desk technical related issues.
- Curiosity and ability to problem solve.
- Knowledge of Operating Systems and information flow.
- Customer service mindset developed by working with different stakeholder groups; relentless commitment to quality.
- Solid understanding of computer systems, mobile devices and other tech products.
- Strong interpersonal skills; excellent verbal communication skills.
- Possess established and proven skills to develop and foster positive working relationships while maintaining customer and organizational priorities. Strategic leadership with a focus on results is key for success.
- Remote: Employees who are working in Remote roles will work primarily offsite (from home).