Specialist Quality Complaints

• Bachelor’s degree in Business Administration, Material Management, Science or Engineering with six (6) years of directly related experience in the Pharmaceutical or Medical Device industry.
• Language: Fluent in English
• Project Management skills.
• Shift: Administrative and according to business needs.
• Experience in:

• Complaint Investigation
• Root Cause Analysis
• Excellent writing skills that include closing the gap between a highly technical investigation into a simple and concise document

• Complaints…. Everybody has one, and no one can manage them like you can. You have a passion for getting to the root of the problem and satisfying your client’s need to fix it. Sprinkle on a love of the scientific method, teamwork and, above all else, being ethical and you just might have what it takes to take on this new challenge. Bring it on!

• Supporting the product complaint system through; leading and managing product complaint investigations, performing data analysis and trending of complaint information to proactively detect signals and take appropriate actions in a timely manner.
• Keep the complaints database updated as soon as factual information is available and summarize closed investigations into the database accurately.
• Ensure complaint related investigations are concise, clear and science-based by reviewing and approving such investigations.
• Follow-up on corrective actions derived from investigations through completion.
• On occasion, depending on the nature and complexity of the complaint, the specialist may be responsible of conducting and documenting the investigation.

Flexible & Integrated Technical Services, LLC