Customer Service Inbound Call - (POTENTIAL TO WFH)
PersolKelly
- Kuala Lumpur
- RM 2,500 per month
- Contract
- Full-time
Please find detail of position as below
Location : Bangsar Kuala Lumpur
Basic Salary : RM2500Contract : 6 Month
Working Hour : Shift basis each shift 8 hours working 2 day off per week (last shift ended 10pm)
Join Date : 17 May 2024Job Duty:
- Responsible to ensure customer satisfaction in providing service information and enquiries, complaints and feedback are attended promptly in professional manner.
- Handle inbound customers inquiries & request via voice & alternate channel (eg. Whatsapp, chat, email & SMS) regarding TM Product e.g billing inquiries, technical inquiries and general inquiries.
- To gather from the customer all the necessary information to fulfill their requirement and enter accurately into the appropriate system.
- Responsible to ensure customer's satisfaction in form of courteous and prompt service and update customers with accurate information.
- Ensure diligent follow up and fulfill promises made to customers.
- Establish and maintain good relationships with customers, build better customer experience
- Adhere strictly to the contact center standards operating procedures and guidelines.
- Any other tasks as assigned by Supervisor.
OthersCompany:PERSOLKELLY MalaysiaDate Posted:10/05/2024 3:06:00 PM