Production Analyst - Non Exempt
TTI of USA
- Owings Mills, MD
- Permanent
- Full-time
This role is a Product Support/Systems Support role for the Corporate technology systems serving HR, Finance, Legal and Enterprise Risk business units. We are looking for a motivated individual, driven to learn fast and contribute to the teams' success.Top requirements:
- Ability to demonstrate solid knowledge in at least one programming language and/or scripting language through work or educational background (Python, PowerShell, Unix shell, etc.) + ability to write basic SQL statements; solid knowledge of SFTP (secure file transfer protocol).
- Ability to write basic Splunk queries and investigate application issues through Splunk logs preferred
- Cloud, AWS and Observability knowledge (such as Azure, S3 buckets, Splunk, Cloud Watch, Grafana/Pathfinder)
- Production support experience - 24/7 support, fast paced
- Experience with Workday and/or Oracle Cloud is preferred.
- Responsible for swiftly resolving disruptions to technology services to minimize user impacts and maintain service levels
- Evaluates and acts on the production readiness for technology solution implementations and application deployments
- Analyzes performance trends and crafts action plans to address potential impacts prior to impacts occurring
- Demonstrates root cause analysis skills for investigation of incidents impacting technology availability
- 24x7 on-call rotation is required for this role (including off-hour, weekend and holiday coverage)
- Ensures incidents impacting technology availability are resolved within policy standards
- Accountable for your own work and effective coordination of process and information with others
- Works independently within guidelines and policies for ongoing work; may receive general mentoring on new assignments
- Proactively helps team members and makes suggestions to improve practices
- Proactively looks for automation opportunities
- Help shape new technology standards with bringing on new fresh ideas
- Possesses fundamental understanding of the tech and financial industries and internal business units to enable navigation of key partners and understanding of impact
- Typically requires 2+ years of relevant experience (Production Support/Application Support) working in a technical environment and solving technical issues related to applications, servers, database connectivity, etc.
- Ability to demonstrate solid knowledge in at least one programming language and/or scripting language through work or educational background (Python, PowerShell, Unix shell, etc.) + ability to write basic SQL statements; solid knowledge of SFTP (secure file transfer protocol).
- Requires working and conceptual knowledge of various technical domains (Windows, Unix, Scripting, AWS, Splunk)
- Is adaptable and able to learn quickly
- Shows ability to work independently, as well as in a team environment
- Possesses strong interpersonal skills, as well as, verbal and written communication skills
- Basic knowledge of Automated Scheduler (e.g. Autosys) and batch support preferred
- Ability to write basic Splunk queries and investigate application issues through Splunk logs preferred
- Basic understanding of DNS and Load Balancer concepts preferred
- Basic understanding of Disaster recovery preferred