Senior Customer Service Representative (Temporary 6 Months)
International Flavors & Fragrances
- Gebze, Kocaeli
- Geçici
- Tam zamanlı
- Receive and process customer orders, and track them through the IFF internal system,
- Administer and carryout required activities associated with the Purchase Order (PO) management process, status inquiries, pricing and availability, order allocation, and invoicing,
- Respond to customer inquiries, providing technical product information and support; including communicating alternatives,
- Communicates across departments to ensure information is distributed to appropriate parties in a timely manner,
- Liaise with all our manufacturing sites in their different functions (Order Fulfillment, Planning, QC, Shipping, etc) and keep all parties informed about any changes,
- Ensure customer satisfaction and maintain fluent communication channels,
- Maintain and update customer data,
- Deal with the day to day enquiries, i.e. prices, credit notes, complaints etc.,
- Process customer and dealer orders promptly and accurately, including entry, follow up, and documentation,
- Respond to pricing and availability inquiries, order placement, order processing including entry, invoicing, and inventory status,
- Participate in cross-functional planning initiatives,
- Build brand strength among current and new consumers and dealers.
- Good communication and organizational skills,
- Ability to work on own initiative under minimum supervision as well as part of a team,
- Flexibility and proactivity,
- Attention to detail and ability to work to tight deadlines,
- Good computer skills, preferably with knowledge of SAP,
- Experience in customer service, especially in a foreign trade environment,
- Excellent written and oral communication skills in English, and French is preferrable,
- Residence in the Anatolian side of Istanbul or Kocaeli.