Lead AmbassadorRole SummaryWe are looking for a Lead Ambassador to join our team. As a Lead Ambassador, you will assist customers with their digital experience using our application by providing an outstanding and personalized customer service experience while acting as a partner between customers, ambassadors, and supervisors. The ideal candidate can interact with new customers while remembering returning guests and making the customer feel welcomed and valued.Key Results AreaAssist guests with managing their accountsNavigate between multiple and concurrent computer applications, including phone, chat, and emailProvide customer service when problems arise and help to find solutionsAdaptability to the fluctuating needs of the businessAssist customers by always providing exceptional customer serviceComplete all training as assigned by managementManage conflict resolution and make decisions through a delicate balance of integrity and partner resourcingConfident and comfortable engaging customers to deliver an elevated experienceMotivated to achieve great results because of one's enthusiasm from interacting with customersInitiates completion of tasks or activities without necessary supervisionInspire and motivate your team to drive sales that deliver exceptional customer serviceEnsuring high levels of customer satisfaction by being knowledgeable about products and able to troubleshoot when necessarySkills & QualificationsHigh School Diploma or equivalentPrior supervisor or leadership role is a plusSound judgment and decision makingComputer proficiency within a Microsoft Windows environment, specifically Microsoft OfficePrior customer service experience requiredExcellent verbal, written, and interpersonal communication skillsXPDEL, Inc. is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply. We are an EEOC Employer.Powered by JazzHR
