IT Operations Leader
IKEA
- Älmhult, Kronoberg
- Permanent
- Heltid
- Lead establishment of IT Service management & IT Operations for IÄAB and subsidiaries utilizing shared IKEA capabilities.
- Drive a modern and forward-looking approach to E2E Service Orchestration for IÄAB to enable digital innovation and ensure delivery of digital services faster, smarter, and with a great user experience.
- Accountable for the development and operations of IT Service management & Operations for IÄAB
- Enable end-to-end monitoring of business processes across individual product / platform teams.
- Ensure a strong collaboration with IKEA IT stakeholders to ensure agreed ways of working.
- Support in the definition of the KPIs to evaluate the effectiveness and efficiency of E2E Service Orchestration practices, review KPIs and take required actions.
- Drive integration and automation of our services in collaboration with stakeholders and partners inside and outside of IKEA.
- Drive budgeting and cost management for the IT Service management & IT Operations area, including both team and tooling dimensions.
- Instigate culture and values for high performant team.
- 5+ years of experience with IT Service Management & Operations (SM&O)
- 5+ years of experience with implementing and leading Monitoring & Event Management, Capacity & Performance Management and Availability Management practices in global organisations.
- Experience with leading teams within IT Operations area and managing IT Operations practices in a multi-speed IT environment, i.e. both DevOps and classic 'build/run' delivery.
- Experience with driving automation within IT Operations and with SRE, ITIL and other relevant frameworks.
- Experience of working with 3rd party IT partners / service providers.
- Preferable university education in the areas of Business, Engineering, or similar.
We look forward to receiving your application - CV and letter of motivation - in English only latest by 16th of May, 2024. Kindly note that due to GDPR and Data Privacy, we do not accept any applications via email.This is a permanent position located in Älmhult, Sweden.For questions about the position, please contact Hiring Manager, Ulrika Brodin atIf you have any questions regarding the recruitment process, please contact Recruiter Riyaz Inamdar at