CAMPUS AUXILIARY SERVICES AT SUNY GENESEOJack's Retail SupervisorCAMPUS AUXILIARY SERVICES AT SUNY GENESEO!Our people are the lifeline of the organization. We are committed to continuously developing our employees in an environment of trust and integrity. We strive to cultivate a culture that produces inclusivity, passion, celebration of accomplishments and strong communication. As a teammate in our culinary and dining services, operations or administration teams, you will have the opportunity to utilize skills in the areas of exceptional customer service, team collaboration, adaptability and determination. As one of our teammates, you not only have the opportunity to serve others and immerse yourself in the organization – you get paid to make a true difference!OUR MISSION:We provide essential services that positively impact campus life and all who engage in our community, including students, faculty, staff, guests, and friends of the college.OUR VALUES:Our pursuit of excellence will reinforce SUNY Geneseo's vision of being a distinctive, equity-centered, public honors college by providing quality services and supporting innovative and transformative experiences in an inclusive community.We Value COMMUNITYWe Embrace ACCEPTANCEWe Pursue SUCCESSPURPOSEJack’s is a food and retail marketplace on the campus of SUNY Geneseo. The Jack’s’ Supervisor assists in the smooth operation of daily processes to provide high-quality service to students, faculty, and other customers. This position is responsible for all store/cafe processes and ensures sanitation and safety practices are met in all areas of the location. This position has direct supervision of employees to ensure compliance and adherence to department policies and procedures.This is a 10-month position with summer months off. The schedule (which is subject to change) is 2:00 pm - 10:30 pm Monday-Friday.ESSENTIAL FUNCTIONS
Oversight of Jack's Market to ensure high customer satisfaction in products and experience while driving company objectives
Responsible for product choice and placement
Create product placement and organizing space to utilize space and increase sales.
Collaborate with the marketing team to promote Jack’s to increase awareness and revenue
Maintain monthly and annual sales targets
Anticipate and mitigate customer service comments or concerns
Maintain a safe, secure, and healthy work environment by establishing, following, and enforcing sanitation and quality of products and service standards and procedures
Ensure an effective learning environment by coaching employees, orchestrating learning opportunities and providing relevant, high impact feedback.
Assist in interviewing and hiring of retail staff
Manage employee performance by clearly defining job responsibilities and standards of performance, providing clear, thorough and timely feedback.up to and including corrective action
Monitor staff attendance, reviews and approves various requests and authorizes all overtime and verification of timecards
Responsible for stock and inventory
Communicates with other departments for Grab and Go product ordering and placement
Responsible for daily register and safe reconciliation
May assist at other restaurants on campus
Other duties may be assigned to reach individual and organizational goals
SKILLS AND COMPETENCIES
Excellent communication and interpersonal relationship building
Outstanding customer service
Strong leader
Problem solving
Customer service
Business acumen
EDUCATION AND EXPERIENCE
High school diploma or equivalency. Associate’s Degree preferred, or equivalent combination of education and experience. Culinary and/or supervisory experience required. ServSafe certification preferred.
PHYSICAL REQUIREMENTS
Ability to bend, stoop, kneel, crouch and twist
Continued pushing, pulling, standing grasping and reaching
Ability to lift up to 40 pounds occasionally
SCOPE AND DIRECTION
Reports to: Senior Dining Manager
Direct Reports: This position has direct reports
FLSA Status: Non Exempt
Rate of pay: $18.50 p/h
BENEFITS PACKAGE
Comprehensive health and wellness packages including health, dental, vision, FSA or HSA for full time employees
Retirement savings with employer match contributions
Life/Disability Insurance
Generous paid time off
Paid holidays
Complimentary dining and our on campus restaurants and cafes
Career growth opportunities
My Better Benefits discount services
Tuition reimbursement
In support of the ADA, this job description lists only the responsibilities and qualifications deemed essential to the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Campus Auxiliary Services is an Equal Opportunity Employer. This policy prohibits discrimination on the basis of sex, race, color, religion, creed, national origin, age, marital status, sexual orientation, gender expression and/or identity, disability, genetic predisposition, veteran status or status as a member of any other protected group or activity.