Room Attendant
Study Hotels
- Philadelphia, PA
- Permanent
- Full-time
- Provide the highest and most efficient level of hospitality and customer service expected by our guests.
- Thoroughly clean and replenish guest rooms during and after each guest stay. Including, but not limited to:
- Strip beds and make beds, changing bed linens, replace duvet covers, which may require lifting bedspreads.
- Clean and scrub showers, toilets, sinks, walls, mirrors, tiles, counters, and floor surfaces using the appropriate cleaning agents and tools.
- Dust all furniture, baseboards, pictures, drawers, window ledges, and shelves.
- Replace bathroom terry and travel amenities.
- Vacuum guests' rooms daily and empty trash from wastebaskets.
- In guest suites, run the dishwasher and put away kitchen amenities to par levels.
- Attends to guests' needs and requests, including delivering extra bathroom necessaries, providing stayover service, and promptly reporting repairs to Engineering.
- Ensure security of guest rooms and guests' privacy by keeping room assignment list confidential and keeping doors locked for rooms that are being cleaned for a stayover guest.
- Coordinate with all hotel departments to manage guest requests and answer general guest inquiries about the hotel and the surrounding area.
- Assist other team members to contribute to the best overall performance of the department and the hotel.
- Under the direction of the Housekeeping Manager, the Room Attendant is responsible for following company standards, safety, and security procedures. Must be able to maintain a safe and clean work environment.
- Experience: Previous hotel housekeeping experience preferred.
- Ability to scrub and scour surfaces, extending arms overhead to perform cleaning tasks, and work in confined spaces.
- Ability to work a flexible schedule, including weekends and holidays. Typical shifts are scheduled from 7 am-5 pm. Weekend availability strongly preferred.
- The ability to positively communicate effectively with guests and team members verbally and/or in written form with basic English communication skills.
- Ability to withstand continuous movement, regularly bending, lifting, pushing, pulling, carrying, and moving up to a maximum of 50 pounds.
- Ability to stand and walk for an entire shift and perform repetitive motions.
- Strong organizational skills, including follow-up, time management, and multitasking, and managing multiple priorities in a fast-paced environment.
- EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
- Study Hotels is a drug-free workplace. Pre-employment drug test and background check required.