Store Manager
Movado Group
- Merrimack, NH
- Permanent
- Full-time
- Achieve financial objectives for the store—this includes meeting or exceeding store sales goals and ensuring that store expense budgets are met
- Set sales goals for all store associates and monitor their performance against these goals
- Analyze store performance through the use of business analytics and implement programs to enhance store performance
- Recruit, hire, train, evaluate and counsel store employees to ensure peak performance
- Schedule, organize and assign employees as well as follow up on their work results to maximize store performance
- Maintain and enhance the performance of the staff through continuous training and coaching
- Identify current and future customer requirements by establishing rapport with potential and actual customers and ensure that the store utilizes excellent CRM practices
- Regularly conduct performance evaluations and communicate the appropriate employee improvement plans
- Resolve customer issues or complaints in a timely manner and determine the optimal solutions that result in customer satisfaction
- Ensure that all store employees maintain the store in accordance with company standards
- Provide exceptional customer service and ensure that all employees within the store also provide exceptional customer service
- Conduct regular store meetings to keep staff informed of all store and corporate issues
- Communicate, implement and manage store marketing and merchandising programs
- Execute and monitor loss prevention and shrink programs in accordance with corporate policies
- Oversee all store operational issues and administrative duties and ensure the timely opening and closing of the store
- Maintain the stability, security and reputation of the store by complying with corporate, legal and security requirements
- Regularly communicate and coordinate with the appropriate corporate personnel in operations of the store