Pool Host Supervisor/ Atención al cliente

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• Required

• Welcomes and acknowledges each owner/guest with a smile, eye contact, and a friendly verbal greeting, using their name when possible
• Promotes a fun and relaxing atmosphere for owners/guests in all recreational activities by expressing an upbeat and enthusiastic attitude
• Promotes F&B offerings and assists service around pool deck when needed.
• Promotes programmed pool activities and supports activities team as needed.
• Actively listens and responds positively to owner/guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, etc/) to resolve issues and build trust.
• Liaises with other departments to ensure owner/guest requests and concerns are met in a timely manner.
• Anticipates owner/guests service needs, including asking questions to better understand their needs and watching/listening for their preferences and acting on them whenever possible.
• Engages owners/guests in conversation regarding their stay, property services, and area attractions/offerings
• Provides aid to injured owners/guests until the arrival of emergency medical services.
• Reports accidents, injuries, and unsafe work conditions to manager; and completes safety training and certifications as required.
• Promotes the pool deck rules and regulations.
• Handles sensitive issues with associates and/or owners/guests with tact, respect, diplomacy, and confidentiality
• Maintains awareness of suspicious persons on property premises.
• Performs other reasonable job duties as requested.
• Thanks owners/guests with genuine appreciation and provide a fond farewell

• Provide assistance in other departments if staffing levels require.
• To perform all reasonable tasks as required by Resort Management and business demands.

• Should be able to confidently communicate in Spanish and English.
• Should be extrovert and feel comfortable communicating to larger groups.

• Should demonstrate strong customer service skills.

• Should possess strong inter-personal skills and have a team player attitude.

• Should demonstrate strong problem-solving skills.
• Should have a valid first aid certificate.

• Frequent bending, kneeling and stooping, lifting until to 20kg, climbing ladders and up to 5 floors of stairs.
• Good visual observation.
• Resistance to inclement weather conditions (heat, sun and humidity)
• Walking and working outside of air-controlled areas for longer periods.
• Should be in good physical health.

• Be punctual and always wear a name tag and uniform during working hours.
• Perform all tasks in a timely manner ensuring all deadlines are met.
• Perform other related tasks as assigned by management.
• Comply with MVW and Marriott International polices and procedures.
• Be proactive and have a flexible approach to work, meeting the needs of the team and the business always.
• Maintain an attitude and commitment to provide excellent service to all customers and associates. Respond sensitively to the needs and feelings of others, regardless of status or position; accept interpersonal differences and maintain a constructive rapport with all associates and customers.
• Maintain a working knowledge of all Marriott product lines.
• Maintain computer systems knowledge (MS Office, e-mail etc)
• Work with all MVW colleagues as a team, supporting the needs within that team and those of the business always.

Marriott Vacations Worldwide