Service Support Engineer - Powertrain (SG 31)
Paccar
- Denton, TX
- Permanent
- Full-time
- Provide powertrain technical assistance to the Field Service Organization to resolve customer issues.
- Interact with fleet customers, including travel, to address escalated technical issues.
- Work with the Sales Organization on key account issue resolution to grow and retain customer accounts.
- Review, assist and provide feedback for service documentation.
- Provide powertrain technical support to body builders through Field Service Organization or directly to identified body builder for customer specific configurations.
- Participate in product development process to provide After Sales input, including serviceability, maintainability and repairability.
- Communicate information related to powertrain product changes, field fixes and emerging customer issues to the Field Service Organization.
- Coordinate between multiple engineering groups including the powertrain teams.
- Communicate with PTC, ADG, VSC, PEC, and Kenworth on emerging customer issues.
- Support the Peterbilt training department by reviewing powertrain training class content and provide product update to the training group.
- Develop tools/aids to help powertrain troubleshooting.
- Comprehensive Class 7/8 powertrain and engine knowledge gained through 3-8 years of related service: preferably heavy-duty trucks / OEM or truck components.
- Thorough understanding of heavy-duty trucks or related equipment and the ability to apply and communicate this knowledge.
- Demonstrated ability to establish effective working relationships with customers.
- Exceptional communication skills, both verbally and written, including the ability to plan, organize and deliver formal presentations.
- Demonstrate ability to identify, prioritize, analyze and successfully resolve customers, dealers and field service organization issues, giving a high priority to customer satisfaction.
- High aptitude with diagnostic tools for troubleshooting including proprietary, supplier and third-party tools.
- Approximately 40% travel required to support and stay current on product field activities and provide technical expertise to resolve customer issues.
- Knowledge and driven to stay up to date with Peterbilt and PACCAR product offering on both a service and sales perspective.
- Management background with strong aptitude to manage a dynamic multitask environment.