Enterprise Technical Support Engineer
Apple
- Sunnyvale, CA
- $104,000-156,000 per year
- Permanent
- Full-time
- 1+ years experience as an AppleCare SPS Business and Education Advisor, AppleCare Deployment Program Specialist Advisor or equivalent experience required.
- iOS deployment with Apple Business Essentials and/or 3rd party Mobile Device Management understanding desired.
- Ability to collect information and engage in complex problems as well as willingness to work with team members asking and answering inquiries.
- Experience with integrating, aiding support for and troubleshooting Apple products in multifaceted environments.
- Experience using client and device management tools such as Mobile Device Management software and supporting and troubleshooting Microsoft and UNIX operating systems and directory services.
- Knowledge of UNIX command-line, scripting, backup/restore operations, network storage troubleshooting a plus.
- Self starter with excellent Enterprise level customer-facing interface skills along with excellent written and verbal communication.
- Senior-level department server administration experience is a plus.