Accommodate Sanibel Captiva Beach Resorts hotel and resort patrons by registering & assigning rooms & day passes to arriving guests, issuing room keys, transmitting & receiving messages, keeping records of occupied rooms & guests' accounts, and presenting statements to & collecting payments from departing guests.Job Type: Full-timePay: $18.00 per hourExpected hours: 40 per weekSchedule:
8 hour shift
Education:
High school or equivalent (Preferred)
Experience:
Hotel experience: 1 year (Preferred)
Work Location: In personRequirements Greet, register, and assign rooms to guests of the resort Verify customers' credit, and establish how the customer will pay for their accommodation Keep records of room availability and guests' accounts, manually or using computers Compute bills, collect payments, and make changes for guests Perform simple bookkeeping activities, such as, balancing cash accounts Issue room keys and escort instructions to bellman Review accounts and charges with guests during the check-out process Post charges, e.g. for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers Transmit and receive messages using telephone system. Contact housekeeping or maintenance staff when guests report problems Make and confirm reservations (if needed) Answer inquiries pertaining to hotel services, registration of guests, as well as local shopping, dining, entertainment and travel directions Record guest comments or complaints, referring customers to managers as necessary Advise housekeeping staff when rooms have been vacated and are ready for cleaning Arrange tours, taxis or restaurant reservations for guests Date-stamp, sort, and rack incoming mail and messagesBenefits
401(k)
401(k) matching
Dental insurance
Employee discount
Flexible schedule
Health insurance
Paid time off
Vision insurance
**This position also offers incentives and commissions, such as upsells, walk-in reservations and Day Pass sales**