Education Support Services Specialist
Summit Technologies
- Birmingham, AL
- Permanent
- Full-time
- Promote lifelong learning opportunities through degree programs, tuition assistance, testing opportunities, credentialing assistance, and GI Bill programs available to Soldiers and family members.
- Respond to inquiries within three (3) business days and determine the reason for the customer's visit or contact, referring to appropriate personnel as necessary.
- Assist clients in enrolling in Army-approved education services portals, such as ArmyIgnitED 2.0, and provide general assistance with establishing educational goals and developing plans to achieve those goals.
- Ensure completion of required training prior to activating clients in ArmyIgnitED 2.0 and review and approve degree plans within three (3) business days.
- Provide direct assistance to clients requesting tuition assistance, ensuring requests meet degree requirements and reviewing for accuracy before forwarding to approving authority.
- Follow up with clients within specified timeframes to obtain additional information required for tuition assistance requests and provide guidance on resolving issues.
- Review and resolve help desk cases, After-the-Fact TA requests, Exception to Policy requests, and recoupment waiver requests, documenting all pertinent information and coordinating as necessary.
- Work closely with Unit Administrators to keep them informed of education changes/updates and provide guidance to Academic Institutions concerning ArmyIgnitED procedures.
- Provide information on financial aid opportunities, Veteran's Education Benefits, Post 9-11 Bill, Transfer of Education Benefits, and Student Loan Repayment Program issues.
- Assist clients in completing requirements for admission to military schools or programs and prepare and conduct briefings on general education information for clients/units.
- Assist in preparing reports/documents for ACES headquarters/units/commanders on general education information and ensure meticulous documentation of all communication to ArmyIgnitED records.
- Complete appropriate training for ArmyIgnitED 2.0 system to better serve clients and provide guidance with Credentialing Assistance program applications as needed.
- Bachelor's degree in Education, Counseling, or related field preferred.
- Experience working in education support services, preferably in a military or government setting.
- Knowledge of Army regulations and directives related to education programs, including AR 621-5, AR 140-111, AR 621-202, and DoDD 1322.SE.
- Strong organizational skills with the ability to manage multiple tasks and deadlines effectively.
- Excellent communication and interpersonal skills, with a customer-focused approach.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with educational software/systems.
- Ability to work independently and as part of a team in a fast-paced environment.
- Understanding of military culture and the needs of military personnel and their families.
- Willingness to undergo additional training as required and stay updated on changes in education policies and procedures.