Senior Infrastructure Applications Engineer
AlixPartners
- Southfield, MI
- Permanent
- Full-time
- Perform daily systems management and tuning, including maintenance and trend analysis of the data center infrastructure.
- Provide day-to-day technical, administrative, and functional support for the various infrastructure systems.
- Assist in the monitoring and maintenance of System Center, Microsoft 365, Intune, Proofpoint, Microsoft Exchange.
- Participate in the configuration and setup of technology resources.
- Provide efficient communication, documentation, and training of our solutions to necessary parties.
- Deliver elevated IT support to different teams for all supported Enterprise Applications Services
- Share responsibilities for implementation, maintenance, configuration, and integrity of Enterprise Applications.
- Identify areas of improvement regarding end-user experience from a design standpoint.
- Additional responsibilities as identified. This description is not designed to encompass a comprehensive listing of required activities, duties, or responsibilities.
- Bachelor's Degree in Information Technology, Computer Science, Engineering, or related field preferred but may consider relevant work experience in lieu of education.
- Minimum three (3) years of work experience.
- Knowledge or experience with System Center, Microsoft 365, Intune, Proofpoint, and Microsoft Exchange.
- Application packaging knowledge or experience i.e. Advanced Installer.
- Certification in at least one technical product set preferred (Intune, Microsoft 365, System Center, etc.).
- Scripting knowledge - PowerShell preferred.
- Knowledge of customer service practices; beneficial to have worked in an ITIL based environment.
- Analytical and troubleshooting skills.
- Excellent oral and written communication in English, demonstrating a high level of confidentiality and customer focus.
- Strong organizational skills with attention to detail; must be able to prioritize and multi-task.
- Ability to work independently with a sense of urgency in a complex and changing working environment.
- Ability to maintain composure during urgent, high-demand situations.
- Willingness to work outside of normal U.S. business hours, and as unique projects/needs arise.
- Ability to work full time in an office and remote environment; physically able to sit/stand at a computer and work in front of a computer screen for significant portions of the workday.
- Must become familiar with, and promote and abide by, our Core Values as defined by the AlixPartners'