Technical Services Representative

• Provides product and technical support for sales, customer service, agents, distributors, and customers through answering technical questions and specification and certification inquiries.
• Complete analysis of claims as required including disposition of claim and communication to customers.
• Assist with material test reports (MTRs) and certifications when necessary.
• Generate monthly reports, attend quality meetings, and attend and participate in other meetings as necessary.
• Provide necessary monthly reports on claims including large/warranty claim updates.
• Responds to customer complaints/claims and technical inquiries for multiple divisions including Council Avenue, Warren, KC (Pipe), Chicago, Cambridge, and Rochelle
• Supports the ISO/API quality systems through internal auditing and assisting with 3rd party audits.
• Participates in continuous improvement activities.
• Will travel and visit customers when necessary or required to help collect additional information to support resolution of field issues.
• Will travel to other facilities to support with internal audits and special projects as needed.
• Involvement in codes and standards activities supporting the Electrical and Pipe Business Units
• Support other Zekelman facilities as directed by the Technical Services Manager

• Bachelor’s degree required or equivalent education/experience.
• Experience with quality systems (ISO 9001, API) required.
• Previous customer services or technical service experience desired
• Knowledge of SAP is preferred.
• Good written and verbal communication skills
• Must have excellent:

• Leadership, planning, management, and motivational skills
• Analytical, observational, and troubleshooting skills.
• Computer and reporting skills
• Regular, full-time, predictable onsite attendance per the posted schedule is an essential function of this role.
• Lead and promote health and safety work practices as required by regulatory agencies and company policy.

Zekelman Industries