Customer Support Engineer
Sandvik
- Tampere, Pirkanmaa
- Vakituinen
- Täyspäiväinen
- Reacting to customer support needs and monitoring customer satisfaction
- Developing data-driven capabilities of remote technical support
- Transferring sales organizations and end customers to digitalized and automized underground mining environment with focus on underground drilling equipment
- Supporting customers in equipment data transfer, connectivity, and network setup issues
- Promoting AI in underground drilling technical support
- Carrying out field service trips in problematic situations where factory level technical knowledge or drilling application operations optimization skills are needed.
- Commissioning of intelligent underground drilling equipment and performance follow-up
- M.Sc (/B.Sc) degree in relevant technical field, such as automation, software development or electrics
- Hands-on experience on modern technology applications e.g., modern control system technologies, digital data solutions in customer service
- Proficiency in maintaining automation equipment
- Customer service attitude
- Facilitation and presentation skills
- Willingness for frequent international travel