Guest Service Representative

• Greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs.
• Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
• Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration.
• Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions.
• Replenishes cake display case to ensure a strong visual presentation.
• Assists the Crafter in preparing cake decorations and packaging supplies as needed.
• Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
• Maintains a consistent work attendance and punctuality record.
• Seeking a professional, responsible , kind and mature individual.

• Exhibits high energy interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative.
• Enjoys interacting with diverse people and providing a superior guest experience.
• Can perform multiple tasks simultaneously while maintaining attention to detail.
• Has the ability to understand and carry out verbal and written instructions and request clarification when needed.
• Is comfortable with new technology and has the ability to operate a point-of-sale system.
• Has the capacity to stand for extended periods of time and work in a fast-paced environment.
• Seeking a mature, reliable, respectful individual

Nothing Bundt Cakes